Taxes and Duties

Customs Clearance

• All international packages may incur import duties and taxes, which vary widely depending on the country. Import duties, taxes, and any other related fees are not included in the item price and will be payable by the recipient at the time of delivery.

• These fees are determined by the recipient’s local customs authorities and are non-refundable. For further details, please consult your local customs website.

• The customs duties, taxes on imports, and handling costs that shipping company (UPS or SHIFTER) charges to the recipient by order of the customers office cannot be refunded by fasfas in the case of returns.

• Customs policies can vary widely by country; we recommend checking with your local customs office for specific information regarding import duties and taxes prior to your purchase completion.
• It’s important to note that fasfas is not liable for packages that are refused by customs for any reason, including refusal to pay taxes, restrictions on importing certain items, or any other customs-related issues.

Important: Customs notifications may or may not be sent to recipients by the shipping company. Not receiving a notification does not qualify as a reason for refunding returned parcels. It is essential to track your order and promptly contact your local customs.

Customs Tax Refusal

• If a customer refuses to pay Import duties, taxes, and any other related fees, no refunds will be granted.

• If customs duties and taxes remain unpaid beyond the determined period set by the shipping company, the entire package will either be returned or disposed of. Even if the customer later decides to pay the tax, it will be too late for a refund or redelivery.

• Each country has a different policy on Hazardous product issues, fasfas is not responsible for informing the recipients about related regulations and policies. The recipients need to contact the local customs authorities to check out for detailed information.