Exchange & Returns

FASFAS is a platform for brands, as such your order may contain items that were shipped to you directly from the brand. If you wish to return or exchange an item, you are responsible for shipping the item at your own expense directly to the corresponding brand's address within 14 days from receiving your order.

Returns & Exchanges are at the customer's expense. We do not offer Freight to Collect (FTC) service for the packages returned to us. All returns must be packaged and shipped by the customer at the customer's expense.

 

How to Return

Please click the ‘My account icon’ in the top-right corner of the page. After making a note of your order number, click ‘Exchange and Returns’. Follow the step-by-step Returns Request procedure. Once you click ‘Submit’ your return request will be reviewed by our customer service team.

We accept returns of unused and undamaged items according to our Exchange & Returns policy. We will review your request and notify you of the approval status via email within 1–2 business days. An approved status email will include the return address of the corresponding brand. Items returned arbitrarily by customers will be sent back to them at the customers’ expense.

If you wish to return and exchange multiple items, you must ship each item to each corresponding brand’s address at your own cost. Returns or exchanges sent to FasFas will not be processed.

 

Return & Exchange Deadline

You have 14 days to decide if an item is right for you. If you would like to return the item, you can return it at your own cost within 14 days from receiving your order. Returns outside this timeframe may be accepted at the discretion of FasFas.

Please allow 14 days for our warehouse to process your return.

 

Return & Exchange Conditions

Any items to be returned or exchanged must be returned in the same condition. Please carefully review the following return & exchange conditions before proceeding. FasFas has the right to refuse any return that does not meet these conditions.

Returned items must be unused and in their original packaging with all tags attached.

We do not accept returned items that have been worn, damaged, washed, or altered in any way. Only after we have verified that the items are still new and in perfect condition will we proceed to the reimbursement of the items. You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Please see the tips below for keeping your items in returnable and exchangeable condition:

• FASFAS complies with the Republic of Korea's Consumer Protection Act for Electronic Commerce. All cancellations, returns, and withdrawals of purchases will be processed in accordance with this law.
• For products with defects or discrepancies with their online descriptions, the partnering brands or vendors are required to replace the item with a proper one or accept the return at their own expense. However, in cases of returns or exchanges due to personal reasons (e.g., change of mind, size, or color exchanges), all related costs will be borne by the customer.
• Please double-check your returns before shipping. We are not responsible for the return of non-FASFAS products.
• If you received a faulty or incorrect item, contact Customer Service by e-mail with pictures of the item. We will exchange the item or provide a refund if the product is no longer available. All shipping costs for such cases will be covered by the partnering brand or vendor with the receipt (or picture of the receipt) of the Freight.
• Returns must be sent to the correct vendor address, and customers are responsible for ensuring this.
• If the size doesn’t fit, you may request an exchange at your own cost within 14 days. Please note that this is allowed only once per order.
• Merchandise must be returned in one parcel. Multiple returns from one order sent at different times will not be accepted.
• If you wish to exchange multiple items, you must ship each item to each different brand’s address at your own cost.
• We only accept exchanges from the country to which the order was originally shipped. For example, orders delivered to Germany must be returned from Germany.

 

Specific Guidelines by Product Type

• Clothing: When trying on clothing, ensure that you’re not wearing any deodorant, makeup, tan, or perfume that may leave a mark or scent.
• Bags, Accessories & Jewelry: Include all designer packaging, such as authenticity cards, dust bags, and leather tags. Handle light-colored bags carefully, as dark clothing can transfer dye.
• Fine Jewelry: These pieces must be returned unworn with the presentation box, protective packaging and any designer cards or tags included.
• Beauty and Fragrance: Skincare, cosmetics, and haircare must be unused, unopened, and in their original packaging. Fragrance, nail polish and aerosols are final sale and cannot be returned.
• Lingerie & intimates: All Intimates, including shapewear, bras, undies, tights, and socks are not returnable.
• Swimwear: Try on briefs, swimsuits, and bikini bottoms over underwear and do not remove protective adhesive strips.
• Technology & Devices: Return products in their original packaging.

 

Non-Refundable & Non-exchangeable Conditions

• Returns received in damaged or worn condition. Customers have a legal obligation to take reasonable care of the items while in possession.
• Discrepancies in color due to monitor or device display settings are not considered defects and are non-refundable.
• Items marked as FINAL SALE.
• Items with non-returnable marks and free gifts.
• The original shipping fee is non-refundable.
• Customs duties, taxes, and any other related fees are non-refundable through FasFas. However, you may recover these by contacting your local customs bureau or hiring a customs broker.
• Personalized & customized items, unless faulty.
• Earrings.
• Intimates, including shapewear, bras, undies, tights, and socks.

 

Preparation Mistake – I received the wrong item

If you didn't receive the ordered item, or if an item is missing from your order, please contact our Customer service team.