Make sure the email address you have used is correct. Check your spam/junk folder and remove this contact from the folder. Contact info@fasfas.com for further assistance with your order number and the date the order was placed.

The shipping address cannot be modified once the order is placed. Please contact info@fasfas.com if necessary. Our Customer Service need to contact the courier company directly to modify the shipping address once the package has been shipped out from the fasfas Center or the warehouses of each brand.

Unfortunately, once an order is placed, we cannot make any changes to the order.

The item in your order may be canceled due to Out-of-Stock by the brand. Why will PAYMENT FOR MY ORDER not go through?

It’s possible that your billing address/information entered did not match with the information of your bank account. Please try another payment method to complete this order.

Please allow 1-3 business days for the initial transaction to disappear from your account.

You will NOT be charged for any pending amounts. If you continue to see any duplicate transactions after this period of time,

Please contact info@fasfas.com for assistance with your order number, cardholder’s name, date of transaction, and email address that you have used when placing an order

Please note that these are general recommendations. For more accurate guidelines, please follow the specific care instructions indicated on the product garment label.

Cotton

• Machine wash in cold water, normal wash cycle
• Tumble dry on low setting

Linen

• Wash on low temperatures in lukewarm or cold, and preferably soft, water.
• Use the gentle machine cycle and a mild detergent to protect the fibers.

Cashmere

• Dry clean only. Do not wring, or twist
• Lay flat to dry, away from direct heat or sunlight

Mohair

• Dry clean only
• Lay flat to dry, away from direct heat or sunlight

Wool

• Hand wash in lukewarm or cold, and preferably soft, water.
• Lay flat to dry, away from direct heat or sunlight

Silk

• Dry clean only. Lay flat to dry
• Iron inside-out on low setting

Denim

• Machine wash inside-out in warm water, gentle wash cycle

Modal

• Machine wash in cold water, normal wash cycle
• Tumble dry on low setting

Nylon

• Machine wash in cold water, according to cycle on garment label
• Wash nylon separately from other types of fabric.

Neoprene

• Hand wash in lukewarm or cold, and preferably soft, water.
• Lay flat to dry, do not tumble dry

Polyester

• Machine wash in cold water, normal wash cycle
• Lay flat to dry
• Iron inside-out on low setting

Rayon

• Hand wash in cold water. Do not wring, squeeze, or twist
• Lay flat to dry. Iron inside-out while still damp on low setting

Satin

• Hand wash in cold water. Do not wring, squeeze, or twist

Viscose

• Hand wash in cold water. Do not wring, squeeze, or twist
• Iron viscose(rayon) clothing inside out.

Leather

• Using a clean damp cloth, wipe gently to remove any dirt

Suede

• Wait for the stain to dry, this is very important as you don’t want to rub in the stain.

For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

No, unfortunately, what you see on the site is all we have but there may be a chance for a brand to find fabrics & materials and make one for you. So Please contact info@fasfas.com and ask for a possible chance. We’re also adding new arrivals, be sure to check back and browse often!

If there are no size or color options available in the drop-down box, please check to see if the color and size are combined in one of the options.

For example: “BLACK_S” may appear in the color or size option. This means Color: Black / Size: Small. If there is a number next to the color, this may be referred to the size as well. Sometimes products may truly be “One Size” only (also called FREE Size)

This means the style is a loose or oversized fit (size: S-M). Please confirm the fit using the measurements provided in the product description.

If an item is “out of stock”, in most cases we will not be re-stocked. In rare cases for certain brands, we may re-stock certain styles. Please contact info@fasfas.com for more inquiries.

*A few items may appear in stock due to the cancellation.

Please contact info@fasfas.com or leave a message, with the Order Number and the Tracking Number. We will assist you within 24 business hours.

Please note that you MUST notify us regarding your lost or stolen package within 7 business days after the delivery date.

Once the item is shipped out from the brand and is delivered to fasfas Center, your package will be shipped out within 1-2 business days, after quality checks.

You will receive the tracking number once the package is shipped out from the center.

If your order contains made-to-order or pre-order items, the shipment of the entire order may be adjusted to accommodate their production timelines.

If you have not received your refund, please allow 2-5 business days (from the day of delivery) for your package to be completely processed by our returns department.

Refunds are issued via the original payment method and will typically appear within 10 business days, depending on the processing time of your payment provider.

Please check your tracking number on your return label to see if your package has been delivered to fasfas.

If you have not received your refund, please allow 2-5 business days (from delivery) for your package to be completely processed by our returns department.

Please allow an additional 2-10 business days for your refund to be processed and adjusted back into your account (time varies upon bank / credit card company).